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Frequently Asked Questions

Many clients have the same concerns and questions, and our FAQ page is our attempt to provide you with answers and confidence to all your concerns.

Have a different question, please visit our Victoria furniture showroom, call us or send an email.

We’re here to answer all your furniture questions.


Can I customize my furniture order?

At Woodcraft Solid Wood Furniture, we represent brands that allow you to choose your wood type, stain, handles, upholstery. Visit our Victoria furniture showroom to find and customize your perfect furniture piece.

How long will it take for my custom solid wood furniture order to arrive?

The majority of our solid wood manufacturers are Canadian, so there are no overseas shipping issues. But custom solid wood furniture does not take time to build. We have suppliers that can deliver with 2- 4 weeks, but many can take anywhere from 6-8 weeks (or more) depending upon supply chain challenges. Find out the most current delivery times by speaking with one of our non-commission sales representatives at Woodcraft Solid Wood Furniture in Victoria, BC.

I have questions about cabinet beds.

We have additional information (and a video) about cabinet beds. Read more about cabinet beds on our Custom Furniture page.

Do you remove and recycle old furniture?

Yes, Woodcraft Furniture can assist you in removing and recycling your old furniture. Speak with your sales representative to discuss your specific needs.

Do you stock furniture?

Although the majority of customers order custom wood furniture, we do have solid wood furniture on our sales floor, and more in our warehouse. But if you would like something extra special, most of our brands are able to customize your furniture order. Come visit our Victoria furniture store to find your perfect piece.

Do you have the product I’m interested in, on your showroom floor?

We have a wide assortment of high-quality, custom wood furniture in our showroom. Most of our brands are made in Canada by Canadian furniture manufacturers. Our showroom selection changes regularly, so visit our Victoria store to see our latest offerings.

Do you sell floor models?

Most of our custom wood furniture is built to customer specifications, but to keep our showroom current, we do sell (some) of our floor models. Come into our Victoria furniture store and view our selection custom wood furniture, high quality upholstery furniture and mattresses.